for all your Crafting needs
First Kiss Important Info
Terms and Conditions
Privacy Statement
Any information relating to you personally or your transaction is protected by using Paypal. This information is not passed on to any third party.
How to Pay
We accept most major credit/debit cards for payment of goods ordered online. Your details are collected by secure server and for added security, deleted once your order is dispatched. This means you will need to re-enter your details each time you purchase from us. We accept cheque payments, but goods will not be despatched until cheque payments have been cleared by the banking system.
Post and Packing Charges for the UK Mainland only
Postage and packing is charged at £2.50 per order under £40.00.
Orders over £40.00 will be posted P&P free.
For goods to be shipped outside of the UK please contact us direct for a quote.
Please note some items are very heavy and exempt from our normal postal charges, If you order any of these please email us for the correct postage information.
Delivery
We aim to process all orders within 48 hours of receipt, but if for some reason we are out of stock of any of the items we will notify you as soon as possible and where possible offer and alternative or refund. We do not keep items on back order.
Packages are sent via Royal Mail with proof of posting obtained.
Damaged Goods
Please note no responsibility is accepted for goods damaged in transit. If, upon receipt of your goods, the packaging is compromised then contact the post office immediately, keep the packaging or take photographs as evidence for your claim. You can contact us for a copy of the proof of posting to assist your claim.
We accept no responsibility for the non delivery of items. We will obtain a proof of posting receipt for every package sent, and assist you in anyway we can but you will need to make a claim for loss from the post office.
Prices
We endeavour to keep the web site as up to date as possible but prices can be subject to change without prior notice.
Returns
Faulty Goods
In the rare event that goods are faulty then please contact us as soon as possible to make arrangements to return the goods for either a full refund or immediate replacement. No responsibility is accepted for goods lost in transit while being returned so we suggest you send them Recorded Delivery.
Can't find a certain item. Contact us we may just have it, or be able to get it for you!!
